A little help
to get back to play.
Something not quite right? Tell us what’s happening
and we’ll help you find the next step.
A few details
go a long way.
When you email, please include:
- The game nameSo we know which world you’re playing in.
- Your device and system versionFor example, your phone model and iOS or Android version.
- What happenedThe steps you took and what you expected to happen.
- A screenshot, if usefulA picture can make a tricky issue much easier to understand.
A game is no longer in my store.
Some games in our portfolio may no longer be available, and availability can differ by region. Email us with the game name and your device and we can check its status.
How do I ask about a purchase or refund?
Purchases and refunds are managed by the store where you bought the game or item. Use your store purchase history to request a refund. For a missing in-game item, email us with the game name and a purchase reference. Please don’t send card details or passwords.
I have a privacy question.
For questions about a game’s data practices or a deletion request, email support@clocknestgames.com with the game name. You can also visit our game privacy information and website privacy notice.
I’d like to talk about working together.
We’d like to hear about it. Send a short introduction and your idea to support@clocknestgames.com.